FAQ

Returns, Refunds & Exchanges

Change your mind? Wrong sizes? Mood Changes? No problem!

We want you to be absolutely satisfied with your purchase.

All items can be returned within 30 days (45 days for overseas purchase) from receipt of package, except for sale items. We accept all items in original condition: unworn, unwashed and with all label tags intact.

Refund can be made in the form of store credit to your account, which you can use for subsequent purchases or refunded back to your original mode of payment. 

Refund amount will be based on purchase price. Shipping fee will not be refunded. 

These are the options available for refund:

1) Store credit will be made within 7 business days from date of returns receipt to your account, which you can use for subsequent purchases.

2) Original payment mode, it may take about 4 – 6 weeks from date of returns receipt depending on your bank processes.

Refund amount will be based on purchase price. Shipping fee will not be refunded.

Pack your item (s) with a completed Returns Form. You can download a copy of the form here. If you made your purchase online, you can re-use our polymailer bag which are re-sealable.

1) Mail the parcel with tracking number* to:

Yumi Active
364 Joo Chiat Road, Level 2, Singapore 427609

*We strongly encourage you to send your returns back via a trackable mode of delivery as we will not be liable for any lost mail sent thru non trackable mailing options.

2) Drop it off at our studio:

Yumi Active
364 Joo Chiat Road, Level 2, Singapore 427609

Opening Hours
Mon – Fri: 11am – 8pm
Sat: 10am – 6pm
Closed on Sunday and Public Holidays

All returns will be processed within 7 business days from receipt of returns. We will send you an update once the return has been processed. For refunds via credit card and bank, it may take up to 6 weeks before you receive the funds. 

Yes, if the item you want is available in stock, you can do an exchange. 

As we carry limited quantity for each design and size, we are unable to promise exchanges.

You may wish to email us [email protected] or call/what’s app us at +65 87672270 to check on stock availability.