FAQ

Shipping

Local Shipments (Singapore)

We offer the following delivery options:

 Flat Rate (SGD)Delivery Time
Standard Courier$3.50
(complimentary for orders above $100)
1 – 3 business days after despatch* (delivery timing between 9am – 10pm)
Self-Collection
@ Yumi Showroom
FreeYumi Showroom Opening Hours*
Mon – Fri: 11.00am – 8.00pm
Sat: 10.00am – 6.00pm

Closed on Sun and Public Holidays

* Please allow us 2 – 3 business days to pack and despatch the parcels after an order is confirmed. If you are doing self-collection, you will receive a notification from us once the parcel is ready for collection. 

We use only courier companies that can provide tracking services for shipped parcels. Once the parcels have been despatched, you will be updated with a tracking number.

The time taken for delivery may take longer (than timing stated above) during sales periods, festive season and public holiday. We promise to do everything we can to ensure you get your orders soonest possible.

Yes, we offer complimentary shipping for any orders above $100.

If you are buying for the first time, receive a welcome pack of $10 voucher and free shipping (with no min. spending) when you register your email with us. 

Yes, we know how important it is to be able to do so!

Delivery status can be tracked at Ninja Van website. Just key in the tracking ID.

If you have not received your order, you can check your delivery status at the Ninja Van website. Just key in the tracking ID.

If you did not receive any tracking ID after 3 business days from order confirmation or are not able to check your delivery status with the tracking ID you received, please email us [email protected] or call/what’s app us at +65 87672270 with your order number. We are happy to assist you.

We use Ninja Van for most deliveries. If necessary, we may use other reliable courier service to speed up delivery time.

Delivery attempts will be made up to 3 times (without additional charge). If the 3rd delivery attempt is unsuccessful, the parcels will be returned to Yumi Active.

A re-delivery charge of $5.50 will be applicable for re-delivery of bounced parcels.

We are unable to ship orders to any PO Box, most islands in Singapore*, military and protected areas.

Restricted locations in Singapore includes: Changi Air Freight Centre, Changi Airport, Jurong Island, Jurong Port, PSA Terminal Wharves – Tanjong Pagar / Pasir Panjang / Sembawang and MINDEF COMCEN.

Feel free to drop us an email at [email protected] for more information.

*Delivery to Sentosa is accepted.

Yes, we do accept deliveries to hotels. You will have to provide the room number and local contact information.

Deliveries can only be made to the Hotel Reception, and you are required to inform the reception of a pending delivery. Once the order has been delivered to the reception, it will be deemed as delivered.

Do note that Yumi Active shall not be held responsible for any lost orders due after acceptance of the goods by the reception counter (indicated by a signoff record).

International Shipments (Outside Singapore)

[Updated for COVID-19]

Yes, we do! 

Due to COVID-19 pandemic, do expect delays in standard shipping time. We have also revised international shipping rates to align with the global increase in International shipping charges for all express deliveries. 

DHL Express or other reliable International express courier will be used. 

CountriesDHL Express Flat Rate (SGD)Estimated Delivery Time (after despatch*)
Brunei, China, Hong Kong, India, Indonesia, Japan, South Korea, Macau, Malaysia, Philippines, Taiwan, Thailand, Vietnam, Australia & New Zealand$12 (Malaysia)
$28 (All in this category except Malaysia)
2 – 4 business days
Canada, USA, Mexico, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (GB), Vatican City$503 – 7 business days
Rest of the WorldPlease email [email protected] for rates and availabilityPlease email [email protected] for estimated delivery timing

* Please allow us 2 – 3 business days to despatch the parcels after an order is confirmed.

Note: The time taken for delivery may take longer (than timing stated above) during sales periods, festive seasons, public holidays and to remote areas. We promise to do everything we can to ensure you get your orders soonest possible.

Yes, we know how important it is to be able to do so!

Delivery status can be tracked at DHL website. Just key in the tracking ID.

If you have not received your order, you can check your delivery status at the DHL website. Just key in the tracking ID.

If you did not receive any tracking ID after 3 business days from order confirmation or are not able to check your delivery status with the tracking ID you received, please email us at [email protected] with your order number. We are happy to assist you.

Our shipping partner for all International orders is DHL Express. We will also from time to time use other International express delivery if it is more efficient to do so. 

Our international shipping fees listed does not include any taxes or duties that may be imposed by the buyer’s country. Our shipping partner will get in touch with you if there are additional taxes or duties payable.

To avoid any surprises in cost, international customers are advised to check with their local customs office with regards to what, if any, duty and associated administrative costs you may be liable for when the order arrives before confirming a purchase.

Here are some links which may be useful for you:

Malaysia
Brunei
Philippines
Thailand
Vietnam
Australia
New Zealand
China
Japan
Canada
US